Cancun & Playa Tours

Privacy Notice

Cancun and Playa Tours, “Viajo, Luego Existo, S.A. de C.V”, located at Calle Fresno Mza 95, L-8 S.M. 313, Cancún, Quintana Roo, Mexico is responsible for compiling your personal information, its use, and its protection.

Your personal information will be used to provide the services you have requested, inform you on changes in those services, and to evaluate the quality of services we provide. For the aforementioned purposes, we require the following personal information: name, telephone number, e-mail address, and official identification.

If the payment of your services is performed directly via telephone by credit card, we require a signed authorization form from you containing: the credit card number, with expiration date and cardholder signature, and the cardholder’s official identification. Bank credit card information will only be used by the sales department at the moment of the charge and saved by the administration for a minimum period of six months and maximum one year, with the objective of safekeeping this information in case the client disputes the charge. Once this safekeeping period expires, the information will be destroyed.

Online purchase process: when you make an online purchase, your bank information stays encrypted on Paypal’s secure website. Paypal has the responsibility to perform the charge and report it to “Viajo, Luego Existo, S.A. de C.V”. Even so, our company receives your personal information to be able to follow up on the services you acquired and proceeds in the manner explained above.

You have the right to access, rectify and cancel the use of your personal information, as well as opposing to its use or revoke the permission for its use as originally authorized, via the processes we have implemented. To know these processes, their requirements and time periods, you may contact our department of personal information with Mrs. Gabriela Colón at the telephone number 998 273 0001 or at the following e-mail address: or contact us at our website at to leave a message.

If you wish to no longer receive promotional messages from us, please request so at or by telephone at 998 273 0001 with Gabriela Colón. Subscribe to the bulletin that our company sends at the end of the e-mail.

For any changes in this privacy notice, please consult www.cancunplayatours/privacy-policy.

Date of last update: 23 February, 2012